Refund policy

  • We offer an exchange & Refund for all non-discounted items listed on our website. 
  • Customers must raise a return/exchange request within 3 days of product delivery by dropping an email at teamsilaaiwali@gmail.com.After this 3-day window, we unfortunately cannot offer a refund or exchange. Our team shall get in touch with further details within 24-48 working hours. Once approved, our courier partners will pick up the product from your address in the next 2-4 working days of receiving the request and shall make two attempts to pick up the Product/s. If the item is not picked up in the second attempt, the return request shall be considered complete at our end. 
  • In case your address is not eligible for pick up, you can ship the product back to us. Details we will share via email. 
  • The returned product should have the original packaging and tags in place, must be unused and unwashed for hygiene reasons. You are welcome to try the product, but please take adequate measures to preserve its condition. Items failing the quality check will not be eligible for return/exchange.
  • Once we receive and inspect your returned item, we will process your refund. The refund will be credited back to the original mode of payment used during the purchase. Please allow 7–8 working days for the amount to reflect in your account, depending on your bank or card issuer.

 

PLEASE NOTE

  • Please note that altered products (custom-sized, hemmed, or modified by the customer) cannot be returned or exchanged.
  • All the products listed under SALE tab on our website ARE ON CLEARANCE SALE.
  • All products purchased during annual, festive, seasonal, or clearance sales are NOT ELIGIBLE for returns, replacements, or exchanges.
  • Please note, since our products are not mass manufactured, the product measurements may vary from 1-3 inches as specified in the description along with a possibility of weaving alterations depending upon the lot, fabric, size, or design.
  • Blouses stitched/unstitched listed along with the saree may have slight color differences due to photographic lightings, different fabric qualities, or your screen settings, which dose not make the product eligible for exchange or return.
  • Slight irregularities in different fabrics including pure organza, pure silk like weaving, white marks, discoloration, or slight black marks, if visible, indicates fabric's purity and is not considered defected. Dimensions may vary slightly with each lot, since products are not mass-produced. 
  • We strive to process all return and replacement requests promptly and efficiently. However, we are not liable for any compensation or reimbursements for delays caused by events such as riots, war, earthquakes, fire, flood, rains, drought, acts of Government, strikes, national emergencies, deficient or delayed services by courier companies, or any other similar occurrences beyond the reasonable control of the affected party.
  • Any order placed via WhatsApp, Instagram or Facebook is subject to the same conditions (listed above) as for the orders placed on our website.